Duty-Free
The maximum declared value per package is HKD$4800 (approx. AUD$985).
If the value exceeds this limit, the items must be split into two separate packages and shipped on different dates.
Delivery Details
Order cutoff every Monday & Thursday, shipments dispatched on Tuesday & Friday. You will receive an automated email with the parcel tracking number.
Delivery Timeline
Estimated delivery time: 10 business days. Actual delivery speed is subject to the logistics tracking system.
Free Shipping Threshold
- Free shipping for orders over HKD$3000 (approx. AUD$614)
- Shipping Fees (if below threshold)
Initial 0.5kg: HKD$75 (approx. AUD$16)
Each additional 0.5kg: HKD$25 (approx. AUD$5)
Important Notes
- To protect your rights, record the entire unboxing process on video (starting from the intact, unopened outer box).
- For any product issues, the video recording will serve as evidence. Retain all packaging materials (including boxes and outer wrappers) and notify us within 3 days. Claims beyond this period will not be accepted.
- No compensation will be provided for incomplete/incorrect delivery addresses.
- Final compensation terms depend on actual circumstances and logistics company policies.
- For more details on international shipping terms, For more details on international shipping terms, CLICK HERE
